Login, password reset and sign-up problems
What to try if you can't sign in or your password reset doesn't work.
I can’t sign in
- Check how you signed up. If you created your account with Google, use Continue with Google on the sign-in page instead of typing a password.
- Check the email address. Make sure it’s the same address you used when you signed up, with no typos.
- Try resetting your password. See below.
Reset your password
- Go to the sign-in page and select the link to reset your password.
- Enter your email address and select Send Reset Link.
- You’ll see Check Your Email. Open the email and select the link.
- Choose a new password. The page shows the requirements and checks your password as you type. Enter the same password twice.
- When you see Password Reset Successful, sign in with the new password.
The reset email didn’t arrive
- Check your spam and promotions folders.
- Make sure you entered the email address on your account.
- Wait a few minutes, then request another link.
“Invalid or expired reset link”
Reset links stop working after a while or once they’ve been used. Request a new one from the forgot password page and use the newest email.
“Passwords do not match”
The two password fields must be identical. Retype both.
Stay signed in on your own device
Tick Remember me when you sign in on a device you trust.
Still stuck?
Contact support with the email address on your account and the message you saw.