My account won't connect, or my data isn't showing

Start with the symptom that matches yours.

The connection window doesn’t open

You’ll see: “Popup blocked. Please allow popups for this site.”

Wave Vision opens a pop-up to connect your account. Allow pop-ups for the Wave Vision site in your browser settings, then select Connect again.

“You can only connect one account per platform”

Each platform can have one linked account. To switch to a different account on the same platform, unlink the current one in Settings → Linked Accounts, then connect the other.

Instagram won’t connect

Instagram generally needs a Business or Creator account. If yours is a personal account, switch it to a Creator or Business account in the Instagram app, then try again.

It connected, but there’s no data

• Wait a few minutes. Data takes a little while to load after you link an account.
• Refresh. Open Settings → Linked Accounts and use the refresh button above your list.
• Check the account has posts. An account with no public videos has nothing to show yet.

My numbers look different or out of date

Wave Vision updates your data on a schedule, so it can run behind the native apps. See Your dashboard, metrics and how often data updates.

You see “Authentication required. Please refresh the page and try again.”

Your session may have timed out. Refresh the page, sign in again if asked, and retry.

Still stuck?

Contact support. Tell us the platform, what you clicked, and the exact message you saw. A screenshot helps.