Cancel your subscription (and what happens to your data)
How to cancel in one step, how long you keep access, what happens to your data, and how to undo it.
You can cancel any time, and you don’t need to contact anyone.
How to cancel
- Open Settings → Billing & Plan.
- Select Cancel subscription.
- Tell us why you’re leaving. Pick the reason that fits best. It helps us improve.
- Depending on your plan and history, you may see an offer, such as a cheaper plan, a discount on your next bill or a free month. You can accept it, or choose No thanks to continue cancelling.
- Select Cancel subscription to confirm.
You’ll see “Subscription canceled” with the date your access ends.
What happens after you cancel
- You keep access until the end of the period you’ve already paid for. The date is shown when you cancel, and on the Billing & Plan page.
- You won’t be charged again.
- Your data is saved. After your access ends, your data stays on your account but analytics aren’t available.
If you’re on the $1 trial
If you cancel before the 30 days are up, you only pay the $1. See The $1 trial, billing dates, invoices and failed payments.
Changed your mind?
Until your access ends, Settings → Billing & Plan shows a message with the end date and a Reactivate link. Select it to keep your subscription. If your access has already ended, you can subscribe again from the pricing page.
Need help
If something looks wrong, contact support and include the email address on your account.